Service Service
Service FAQ

Q1: Where is your factory located?

A1: We are a manufacturer, located in Shenzhen, China.


Q2: Do you have any certificate on your 3D printing pen?

A2: Sure, our products have certificates like CE, FCC, ROHS, UL, UL, PSE, SAA and EN71.


Q3: What is the MOQ for 3D Printing Pen?

A3: 1pc for sample approval, and MOQ 100pcs for general orders.


Q4: How do you ship the goods and how long does it take?

A4: Normally we will have full stock, and L/T will be within one business day after the payment is confirmed. If we are out of stock, L/T will be around 3 weeks upon the payment. As for shipment, 3-7 days for shipment by air, and 20-40 days for sea transportation.


Q5: Can you put my brand name or logo on the package or the pen?

A5: Yes, of course, but with a MOQ of 500pcs.


Q6: How long is the warranty period?

A6: We provide ONE year quality warranty and, at the same time, lifetime repair service with extra charge.


Q7: What kind of payment methods do you accept?

A7: T/T, Western Union and Paypal.


Q8: What is your product quality?

A8: Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our products quality.


If you have any other query, do not hesitate to contact us at or call us directly at +86 135-0158-3640.


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Add.:No.28, Central Rd., Shajing, Bao’an District, Shenzhen, Guangdong, P.R.C 518104
Company Name:Lingjia Electronics (Shenzhen) Co.Ltd